SUPPORT & MAINTENANCE DETAILS

Post-Sales Support

SHAS is committed to supporting and enhancing the customer’s equipment capability throughout its lifetime for peak performance and cost effectiveness. SHAS is in better advantage of having an organized post-sales support systems and procedures.

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Choosing SHAS secures a lifetime of post-sales support.

SUPPORT ORGANIZATION AND ACTIVITIES.

SHAS has three office locations in the three major cities of Saudi Arabia, each are technically equipped and independent to perform after-sales support and maintenance program.

The head quarter is based in Riyadh; the Maintenance & Technical Support Department is located in a separate office building tasked to dispatch and organize post-sales support activities. All eastern support needs will be covered by SHAS Al-Khobar office and the west & south by SHAS Riyadh office, respectively.

- The product Support Engineers are on Call 24 hours by seven days depending on the level of criticality of the operation of the equipment.

- SHAS maintains at least eight (4) support engineers and twelve (6) qualified technicians. These personnel have more than 5 years of product support engineering experience through training and hands-on activities.

- All support is done directly by SHAS while its partners and suppliers are on stand-by and ready to provide data and technical expertise on whatever concern that may arise.

- SHAS Maintenance & Technical Support Department is the main and single-point-ofcontact for all after-sales or post implementation support and technical-related matters. The Project Manager of SHAS is the contact point before and during the project implementation.

MAINTENANCE

SHAS. team of service engineers makes preventive maintenance visits during the Customer’s One (1) year warranty period and the company also offers Maintenance Service Plans for optimum performance of the investments.

The technical team of SHAS also carries out continuous customer training and education with technical seminars to keep the customer up-to-date.

Roles and Responsibilities of the Project Management Team

SHAS relies on project management as it enables the completion of projects on time, within budget, and with the required level of technical quality.

It starts with preparing a plan for a project. It means defining and coordinating the tasks and activities, preparing work schedules, allocating resources and budget costs to the work sections, and producing the graphical and tabular reports to enable both SHAS and the customer to control and complete the project successfully.

To promote empowerment and reduce bureaucracy, project planning and execution are done at the lowest level appropriate and communications between involved parties are as direct as possible.

SHAS provides direct, tactical support to the customers in the following areas:

SHAS applies knowledge, skills, tools and techniques to implementation activities to meet the requirements of the project. Its project management knowledge and practices are best described in terms of the component processes. These processes can be placed into five process groups:

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